Refund and Returns Policy

Effective Date: February 27, 2025, 12:00 AM (GMT+7)

At BlogViral, we prioritize customer satisfaction and aim to provide a seamless shopping experience. We understand that sometimes a product may not meet expectations, or unforeseen issues may arise. That’s why we offer a comprehensive Refund and Returns Policy to ensure that our customers can shop with confidence. This policy outlines the conditions under which you can return a product, receive a refund, or request an exchange. Please read the terms carefully to understand our process and your rights.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges under specific conditions to maintain quality assurance and fairness. You may be eligible for a return or exchange if your situation falls into one of the following categories:

✅ Defective or Damaged Products: If the laptop you received has manufacturing defects, physical damage from shipping, or does not function as expected, you are eligible for a return or exchange.
✅ Incorrect Item Received: If you receive a product that is different from what you ordered (wrong model, wrong specifications, or missing accessories), we will replace it at no additional cost.
✅ Change of Mind (Limited Cases): If you decide that the product is not suitable for your needs, you may return it, provided it is unused, unopened, and in its original packaging. Please note that a restocking fee may apply.

Conditions for Returns:

  • The return request must be initiated within 7 days of receiving the product.
  • The laptop must be in its original packaging, including accessories, manuals, and warranty cards.
  • The product must be unused, undamaged, and in resalable condition (except for defective products).
  • Any item that has been altered, customized, or modified is not eligible for return.

If your request does not meet these criteria, we reserve the right to deny the return.

2. How to Request a Return or Refund

We aim to make the return process as simple and efficient as possible. If you need to return an item, please follow these steps:

🔹 Step 1: Contact Customer Support – Reach out to us via email at info@blogviral.xyz or call (84-4) 3856 3835 within 7 days of receiving your order. Provide your order number, details of the issue, and photos or videos if applicable.

🔹 Step 2: Approval & Return Instructions – Our team will review your request and determine eligibility. If approved, you will receive detailed instructions on how to return the product, including the return shipping address.

🔹 Step 3: Pack & Ship the Product – Carefully repack the item in its original box with all components and ship it to the designated address. We recommend using a trackable shipping method to ensure that the package reaches us safely.

🔹 Step 4: Inspection & Processing – Once we receive the returned product, our quality assurance team will inspect it within 3-5 business days. If the return is approved, we will proceed with a refund, exchange, or store credit based on your preference.

3. Refund Process

If your return is approved, you can choose one of the following refund options:

✅ Full Refund to Original Payment Method: Once approved, the refund will be processed within 5-7 business days. Processing times may vary depending on your bank or payment provider.
✅ Store Credit: If you prefer, we can issue store credit that you can use for future purchases at BlogViral.
✅ Product Exchange: You may exchange your laptop for another model of equal or higher value (price difference applies).

Important Notes on Refunds:

  • If the returned product is missing accessories, has visible damage, or has been used, we may apply a 10-20% restocking fee.
  • Refunds are issued only after the product passes the inspection process.
  • Refunds will be credited to the original payment method used at checkout. If that is not possible, we will arrange an alternative refund method.

4. Non-Returnable & Non-Refundable Items

To maintain product quality and security, certain items are not eligible for returns or refunds:

🚫 Customized or Special Order Laptops – Products configured with custom specifications cannot be returned.
🚫 Software & Digital Products – Pre-installed software, digital licenses, or downloadable items are non-refundable.
🚫 Accessories & Peripherals – Opened laptop accessories such as chargers, external storage devices, and cables are not returnable.
🚫 Clearance or Final Sale Items – Products sold as part of clearance sales or promotional events are non-refundable unless they are defective.

5. Warranty & Repairs

If your laptop develops an issue after the return period, it may still be covered under the manufacturer’s warranty. In such cases, you can:

  • Contact us for assistance in filing a warranty claim.
  • Visit the authorized service center of the laptop manufacturer.
  • Request repair services under the terms of the warranty.

We will help facilitate warranty claims but do not directly handle repairs. The warranty period and coverage depend on the brand and model of the laptop purchased.

6. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please take the following steps:

🔹 Check your bank account to confirm whether the refund has been processed.
🔹 Contact your credit card company, as refunds may take additional processing time.
🔹 Check with your bank, as some institutions hold refunds for verification purposes.
🔹 If you still have not received your refund after 10 business days, contact our support team at info@blogviral.xyz for assistance.

7. Customer Responsibility & Return Shipping Costs

Customers are responsible for:

  • Return shipping fees, except in cases where the product is defective or an incorrect item was sent.
  • Ensuring the product is securely packaged to prevent damage during transit.
  • Using a trackable shipping service to avoid lost packages.

If a return is due to an error on our part, such as sending the wrong item, we will cover all shipping costs and provide a prepaid return label.

8. Changes to This Refund and Returns Policy

We reserve the right to update or modify this policy at any time without prior notice. Any changes will be posted on our website and will take effect immediately. The latest version of our Refund and Returns Policy is always available at blogviral.xyz.

Latest Update: February 27, 2025

9. Contact Us for Support

If you have any questions about our Refund and Returns Policy, feel free to reach out to our customer support team:

📧 Email: info@blogviral.xyz
📞 Phone: (84-4) 3856 3835
🌐 Website: blogviral.xyz
🏠 Address: 179 Giang Vo Street, Hanoi, Vietnam