Delivery Policy

Effective Date: February 27, 2025, 12:00 AM (GMT+7)

At BlogViral, we strive to provide fast, reliable, and secure delivery for all our laptop orders. This Delivery Policy outlines the shipping methods, estimated delivery times, costs, and other important details regarding the shipment of your orders. By purchasing from blogviral.xyz, you agree to the terms outlined below.

1. Shipping Destinations

We offer nationwide and international shipping to various locations, including:

✅ Domestic Shipping – Within Vietnam
✅ International Shipping – Available to select countries worldwide

If your location is not listed at checkout, please contact us at info@blogviral.xyz to confirm availability.

2. Delivery Methods & Estimated Shipping Times

We provide multiple shipping options to cater to your needs:

🚀 Standard Shipping: 5-7 business days (domestic) | 7-15 business days (international)
⚡ Express Shipping: 2-3 business days (domestic) | 5-7 business days (international)
📦 Same-Day Delivery: Available in select cities for orders placed before 12:00 PM (local time)

⏳ Order Processing Time: All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

⏳ Shipping Delays: While we strive to meet estimated delivery times, delays may occur due to factors beyond our control, such as customs clearance, weather conditions, or courier disruptions.

3. Shipping Fees & Charges

Shipping costs vary based on the delivery location, shipping method, and order size.

📍 Domestic Shipping Fees:

  • Standard Shipping: Free for orders over $100 | $5 for orders under $100
  • Express Shipping: $10 flat rate

🌍 International Shipping Fees:

  • Shipping rates are calculated at checkout based on the destination and weight of the package.
  • Import duties and taxes may apply based on the country’s regulations (see Section 5).

4. Order Tracking & Notifications

🔹 Tracking Information: Once your order is shipped, we will send a tracking number via email. You can track your shipment in real-time through our courier partner’s website.
🔹 Delivery Notifications: You will receive email updates at each stage of the shipping process, including order confirmation, dispatch, and estimated delivery date.

If you do not receive a tracking number within 48 hours of placing your order, please contact us at info@blogviral.xyz.

5. Customs, Duties & Taxes (For International Orders)

For international shipments, customs duties, import taxes, and clearance fees may be charged by the destination country.

📌 Important Notes:
✅ Customers are responsible for paying any applicable import fees imposed by their country.
✅ Customs processing may cause delays beyond our estimated delivery time.
✅ If the package is held by customs, customers must coordinate with local authorities for clearance.

To avoid surprises, please check your country’s import regulations before placing an order.

6. Failed Deliveries & Address Issues

To ensure smooth delivery, please provide accurate and complete shipping information at checkout.

🚨 If a delivery fails due to:

  • Incorrect or incomplete address
  • Unavailable recipient at the time of delivery
  • Refusal to pay customs duties (for international shipments)

The order may be returned to BlogViral. Customers will be responsible for additional shipping fees for re-delivery or will receive a refund excluding shipping charges.

If you need to update your shipping address after placing an order, contact us within 24 hours at info@blogviral.xyz.

7. Lost, Stolen, or Damaged Packages

🔹 Lost Packages: If your order does not arrive within the expected timeframe, please check the tracking details and contact our support team for assistance.
🔹 Stolen Packages: If tracking shows “delivered” but you did not receive your package, check with neighbors or local delivery offices before reporting the issue to us.
🔹 Damaged Items: If you receive a package with visible damage, please take photos immediately and contact us within 48 hours for a resolution.

Refunds or replacements for lost/stolen packages are subject to investigation by the courier.

8. Signature Requirement & Delivery Confirmation

For high-value laptop orders, a signature may be required upon delivery to ensure secure receipt. If you prefer a delivery without signature confirmation, please inform us at checkout (risk of loss transfers to the customer once delivered).

9. Delivery Exceptions & Special Circumstances

Some remote areas may require additional delivery time. In case of natural disasters, public holidays, or courier strikes, delivery times may be extended. We will notify affected customers in such cases.

10. Changes to This Delivery Policy

BlogViral reserves the right to modify this policy at any time. Any updates will be effective immediately upon posting on our website.

Latest Update: February 27, 2025, 12:00 AM (GMT+7)

11. Contact Us

For any questions regarding shipping, tracking, or delivery:

📧 Email: info@blogviral.xyz
📞 Phone: (84-4) 3856 3835
🌐 Website: blogviral.xyz
🏠 Address: 179 Giang Vo Street, Hanoi, Vietnam